Contact us

All transactions on this site are transacted by Ferries Trains Planes Limited, which is a company registered in England (with company registration number 3067728). 

Please Note: we are unable to sell the following products:

  • Season tickets
  • Carnets
  • Cycle reservations
  • Sleeper cabins (we sell seated sleepers)
  • Tickets in exchange for warrants
  • Tickets including admission
  • Privilege tickets for Railway Staff
  • Rail station car parking
  • Cycle storage at stations
  • Rovers and Rangers

Help & support

For issues relating to existing bookings please email us at

Refunds & Amendments

Refunds and amendments can all be done online. Please Click HERE

Conditions of Travel

Your journey is governed by the National Rail Conditions of Travel. Click here for a copy.

Live Running Information

If you want to know whether trains are running on time, or you need help replanning journeys during disruption, please call National Rail Enquiries on 03457 48 49 50.

You can also access information on disruption and live train times by clicking here.